Call Today: 916-381-5490

FAQ

FAQ

Hiring House/Office Cleaning
1-12 Questions to Ask before Hiring House or Office Cleaning Services

Having a house/office cleaning service is a dream come true for many people. Unfortunately for some, hiring a good house/office cleaning service becomes a nightmare. There are many things along with affordability that should be taken into consideration before you make your decision.

E-Z Living Cleaning has prepared these questions to help you avoid some of the more common risks that exist, and find a quality cleaning service that will keep your home/office sparkling clean and give you complete peace of mind.

Have more questions? Send us an email at aezclean7352@sbcglobal.net and we’ll get right back to you. Would you like a house or office cleaning service estimate? Click on the “REQUEST AN ESTIMATE” button above to request a free estimate.

Someone is available by phone to answer your questions almost 24/7. Our office is open Monday thru Friday from 7:30am to 4:00pm and can be reached by calling (916)381-5490. Annette Arent, owner, is available 24/7 at (916)204-1218 and Kristy Skondras, owner, is available 24/7 at (916)206-1400.

Q. What is your guarantee?
A. Well, if you are proud of the job you do, there should not be an issue with guaranteeing it, right? Our work is 100% guaranteed. Period. If you are not satisfied with the cleaning you get, call us within 24 hours of your cleaning and we’ll send the crew back at our expense to correct the problem.

Q. How long have you been in business?
A. Not to say that you can’t rely on a new company, hey, we all have to start somewhere, but in general, a cleaning company that has been in business a while is more likely to be there tomorrow if you have a problem.

Q. Do you have references?
A. Any house/office cleaning company that does good work should be proud to provide you with a solid list of references. Would you like to see ours? Send us an email and we’ll send you a copy right away.

Q. Does the same crew come to clean each time?
A. We assign one manager with a crew of 2-3 employees, this way you know your crew and you are comfortable with the same crew. They get to know you, your house/office and your cleaning needs. Once in awhile the crew or manager might be someone different due to illness, vacations, etc. but in general we like to send out the same crew.

Q. Do you have insurance?
A. Unfortunately, many companies, and I’d guess 100% of individuals for hire, do NOT carry liability insurance or workers’ compensation insurance. Hiring a company that has liability and workers’ comp. adds slightly to the cost, but the insurance coverage protects YOU. E-Z Living Cleaning has full liability insurance and workers’ compensation insurance for each employee.

Q. Are your employees bonded?
A. A bond is insurance that protects you and compensates you if a house/office cleaning employee is guilty of theft. E-Z Living Cleaning sends employees who are trusted, screened and bonded for your protection. We have turned down 100’s of applications from house cleaners who have current house cleaning experience but have a theft or other serious conviction on their record.

Q. Can I trust the house/office cleaners you send to my home/office?
A. This is really critical. Regardless of who you hire, insist on a criminal background check. We turn down 100’s of applications each year from cleaners because of a criminal past. If I would not trust someone in my home or office, I am NOT going to send them to yours.

Q. What happens if something is broken, damaged, or turns up missing in my home?
A. This comes back to whether the company carries insurance, the type of people and house/office cleaning company you are dealing with. No one knows when these things are going to happen. This is why we run background checks, train our people thoroughly, and carry insurance. But accidents do happen on occasion. Of course we back it up.

Q. What happens if the cleaner gets hurt on my property?
A. A legitimate company has workers’ compensation insurance. The insurance will cover the medical bills in the event of an on the job injury. If you hire an unlicensed, uninsured individual offering house or office cleaning services, you are potentially liable for any medical expenses or damages.

Q. What’s the risk of hiring an individual to clean my house?
A. You may save a little money, but you open yourself to the real risk of a lawsuit in the event an injury occurs on your property. There is no action available other than legal if you are not satisfied or if something is broken, damaged or missing. If you hire an individual and they do not pay taxes they owe on the money you pay them, YOU can be held liable for the taxes. Hiring an individual legally makes you an employer and you are required to file proper documents with the government. See IRS publications on Household Employer’s Tax Guide for instructions. It is important to check with your insurance to ensure you have proper homeowner’s insurance.

Q. Do you send employees, contractors or vendors to clean my home?
A. E-Z Living Cleaning sends trusted, trained, background checked employees to your home/office. Legitimate cleaning companies with employees are trained in OSHA standards. They are covered by liability insurance and workers’ compensation. All employment taxes and insurance are paid through the company. Contractors are independent and can actually be considered a vendor of the company you hire. They have not been trained by the company (IRS has very stringent rules on this) and are not covered by liability insurance or workers’ compensation insurance. Using individuals, vendors or contractors is a gamble. There is no way of knowing what you will get.

Q. Do the owners of the company come out and meet with you?
A. We like to come and give you a free in home estimate, meet with you and discuss the needs you have for your home/office cleaning. We also show up periodically without the crews knowing to check on them and evaluate the work they are performing in your home, as well as to keep them on their toes!

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